Refund Policy

A legal disclaimer

Effective Date: 24/4/25

At Mulberry & Twine, we strive to ensure customer satisfaction with our products. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

We accept returns and issue refunds under the following conditions:

The item must be unused, in its original condition, and in its original packaging.
Refund requests must be initiated within 14 days of receiving the item.

2. Non-Refundable Items

The following items are not eligible for refunds:

Custom or personalised orders.
Digital downloads or non-physical products.
Sale or clearance items.

3. How to Request a Refund

To request a refund, please follow these steps:

Contact us at mulberryandtwinedesigns@gmail.com with your order details and reason for the refund request.
If approved, you will receive instructions on how to return the item to us.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the item was damaged or defective.
We recommend using a trackable shipping service to ensure the safe return of the item.

5. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 14 business days.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at mulberryandtwinedesigns@gmail.com with photos of the damage. We will provide a replacement or a refund, depending on your preference.

7. Late or Missing Refunds

If you haven’t received a refund within the stated timeframe, please:

Check your bank account or payment method again.
Contact your bank or payment provider, as processing times may vary.
If you still have issues, contact us at mulberryandtwinedesigns@gmail.com.

Contact Us

If you have any questions about our refund policy, please reach out to us:
Email: mulberryandtwinedesigns@gmail.com